Refund Policy

REFUND POLICY – SWIFTLY XPRESS

Swiftly Xpress operates a conditional refund policy.

Eligible Refunds

Refunds may be issued if:

• An order is cancelled before rider assignment
• Payment was made but service was not initiated
• A system error caused duplicate or incorrect charges

Non-Refundable Situations

• A rider has already been assigned and is enroute
• The delivery has been completed
• Delays are caused by customer unavailability, incorrect address, or force majeure

Partial Refunds

Partial refunds may apply after deducting operational or rider compensation costs.

Processing Time

Approved refunds are processed within 1–5 business days via the original payment method.

Contact

Refund requests must be submitted via Swiftly Xpress customer support.

Refund Requests

All refund requests must be submitted through Swiftly Xpress customer support channels.